3. Privacy Policy
Last updated: Today
This Privacy Policy describes how Camille & Eloise New York collects, uses and protects your personal information when you visit or make a purchase from camilleeloisenewyork.com.
By using our website, you acknowledge the collection and use of information as described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to your cart
We collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your information to:
- Process and fulfill your order
- Send order confirmations and shipping updates
- Respond to customer service requests
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Detect fraud or security issues
- Send marketing emails, if you have subscribed or otherwise consented where required
- Comply with legal, tax and regulatory obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be processed or stored through Shopify's systems, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Camille & Eloise New York does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by credit card networks, digital wallets or other secure payment services available at checkout.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfillment partners
- Customer support tools
- Email marketing platforms, if applicable
- Analytics and website performance tools
- Advertising and marketing service providers, where applicable
We share information where reasonably necessary to provide our services, process orders, operate our website or comply with legal requirements.
Direct Supplier Fulfillment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
Marketing Emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic and support checkout functionality.
You can manage cookies through your browser settings.
Some cookies may be necessary for the website to work properly.
Data Security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help protect your information.
Data Retention
We keep your personal information for as long as reasonably necessary to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of or deletion of your information.
To make a privacy request, contact us at:
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact Us
For privacy questions, contact us at:
Camille & Eloise New York
Email: info@camilleeloisenewyork.com
Website: camilleeloisenewyork.com